Privacy Policy

Estua ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit our website at estuajf or engage with our interior design services.

By using our website or contacting us, you acknowledge that you have read and understood this policy.

1. Who We Are

Estua is an interior design practice based at 38 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia. You can reach us by phone at +60 3-2161 5247 or by email at [email protected].

2. Information We Collect

Information you provide directly

When you fill in our contact form, send us an email, or call us, we may collect:

• Your name
• Your email address
• Your phone number
• Details about your project or property that you choose to share
• Any other information you include in your message

Information collected automatically

When you visit our website, we may automatically collect certain technical information including:

• Your IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs
• Device type and operating system

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more detail.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage ongoing client relationships and project communications
• To send relevant follow-up information where you have expressed interest in our services
• To improve our website and understand how visitors use it
• To comply with our legal and professional obligations

We do not use your personal information for automated profiling or decision-making.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual necessity — to fulfil the services you have engaged us to provide
• Legitimate interests — to respond to enquiries and improve our services
• Consent — where you have given explicit permission, such as for optional marketing communications
• Legal obligation — where we are required to retain records by law

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service providers — such as website hosting providers or email platforms that help us operate our business. These providers are bound by confidentiality obligations and may not use your data for their own purposes.
• Professional advisors — such as accountants or legal advisors, where necessary.
• Legal requirements — if required to do so by law, court order, or regulatory authority.

We do not share project photographs or client details publicly without your written consent.

6. Data Retention

We retain personal information only for as long as necessary. Enquiry and project records are typically retained for seven years following the conclusion of a project, in line with general business record-keeping requirements. Website analytics data is retained in aggregated, anonymised form.

7. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to certain processing of your data
• Request restriction of processing in certain circumstances
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

8. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. For full details, including how to manage your cookie preferences, please see our Cookie Policy.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acknowledgement of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Email: [email protected]
• Phone: +60 3-2161 5247
• Address: 38 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
• Studio hours: Monday–Friday, 9:00 am – 6:00 pm; Saturday, 10:00 am – 2:00 pm